7K
Downloads
43
Episodes
A podcast focusing on health care quality, experience and affordability trends and solutions, offering some first steps toward improving quality challenges in your organization. Dr. Timothy Morgenthaler, M.D. and co-host Sheri Nemec, M.S. invite Mayo Clinic experts to share insights about innovative work to drive excellence in quality, safety, experience, and affordability, and to explore some of the biggest challenges in healthcare quality. Tune in to learn more about #MayoKeyintoquality
Episodes
Thursday Feb 10, 2022
Incidental findings – developing processes to ensure follow up
Thursday Feb 10, 2022
Thursday Feb 10, 2022
Guest: Susan Cullinan, M.D. @Susan Cullinan
Guest: Joe Nienow
Host: Timothy Morgenthaler, M.D. @DrTimMorg
Lack of systems and processes that support the management of incidental findings can have a negative impact to patient outcomes. These incidental findings are far more common than one might guess. About 1/3 of all CTs performed in an emergency department will have at least 1 incidental finding. Most of them will be benign and of no importance. But some represent an opportunity to intervene early and prevent bad outcomes from happening to patients. Some studies show that only about 10% of these incidental findings make their way into the dismissal summaries, and even fewer receive follow-up. In this podcast we talk with two Mayo Clinic champions who have been working on this problem—how to ensure the right follow-up on incidental findings.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
Friday Jan 14, 2022
Friday Jan 14, 2022
Guests:
Robyn Finney, APRN, CRNA, DNAP @MayoAnesthesia
Ashley Musch
Host: Timothy Morgenthaler, M.D. @DrTimMorg
It's okay to not be okay. The HELP (Healing the Emotional Lives of Program) program is available to all Mayo Clinic employees, and learners, who experience emotional and/or physiological impacts after an adverse event, medical error, unexpected outcome, or any stressful patient-related event. The goal of the HELP Program is to assist colleagues who have been involved in such events return to a pre-event level of performance by use of trained peer supporters at Mayo Clinic.
Learn more about the HELP program and how it’s supporting healthcare employees via the conversation with the Co-Director of the program and a well-being specialist team member from Mayo Clinic.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
Tuesday Dec 14, 2021
When Quality Isn’t Equal – Shedding Light on Disparities
Tuesday Dec 14, 2021
Tuesday Dec 14, 2021
Guest: Chris DeRienzo, M.D., MPP @ChrisDeRienzoMD
Host: Timothy Morgenthaler, M.D. @DrTimMorg
As people grapple with social equity, diversity and inclusion dominating news and social, in health care, many care givers wonder whether everyone who enters a given hospital or clinic receives the same quality of care. What is known from historical data is that health-care disparities most affect people who have been historically disadvantaged in other social and economic ways.
In this podcast, neonatologist and author Dr. Chris DeRienzo discusses his work to measure and understand how social disparities determine — or have an impact on — quality outcomes. Dr. DeRienzo is senior vice president and system chief medical officer at WakeMed Health & Hospitals in Raleigh, North Carolina. His book is titled: “Tiny Medicine: One Doctor’s Biggest Lessons from His Smallest Patients.”
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
Tuesday Nov 09, 2021
Quality is not a department – engaging all staff in improvement
Tuesday Nov 09, 2021
Tuesday Nov 09, 2021
Guest: Carmen Kane
Host: Timothy Morgenthaler, M.D. @DrTimMorg
Everyone has two jobs at Mayo Clinic: doing their job and improving their job. To make this happen, we ensure that everyone within the organization is part of this process. Teaching quality improvement to all staff is as important as teaching job skills. Carmen Kane has been leading and supporting this work for almost 30 years. Hear her insights as she reflects on her career, the importance of quality improvement and how Mayo Clinic sustains a culture of quality.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at
Tuesday Oct 12, 2021
The Importance of Getting a Great Start in the OR
Tuesday Oct 12, 2021
Tuesday Oct 12, 2021
Guests: Timothy Curry, MD, PhD and Mark Truty, MD, MS
Mayo Clinic Department of Anesthesiology @MayoAnesthesia
Host: Timothy Morgenthaler, M.D. @DrTimMorg
During this podcast, two Mayo Clinic experts tasked with leading a recent effort optimize the institution's OR procedural practices weigh in with their insights and lessons-learned. Dr. Curry and Dr Truty discuss their work to improve operating room efficiency through data acquisition, the use of quality tools and creating team buy-in to implement improvements.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at
Tuesday Sep 14, 2021
One Less Diagnostic Error—Reducing Specimen Errors
Tuesday Sep 14, 2021
Tuesday Sep 14, 2021
Guests: Kayla Simiele, RN and Amanda Johnshoy, MSN, RN
Host: Timothy Morgenthaler, M.D. @DrTimMorg
Specimens provide a crucial chain of evidence in the practice of medicine. Unfortunately, labeling errors and lost specimens do occur, unleashing a host of downstream challenges including delayed or incorrect treatment.
In the podcast, guests from the Department of Nursing describe their efforts to reduce specimen errors in a Mayo Clinic surgical practice. They discuss how their efforts, using DMAIC (Define, Measure, Analyze, Improve and Control) methodology and other quality improvement techniques, significantly reduced specimen errors and discuss key learnings being shared with other surgical practices at Mayo Clinic.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Tuesday Aug 10, 2021
Responding to Patient and Visitor Misconduct
Tuesday Aug 10, 2021
Tuesday Aug 10, 2021
Guest: Benjamin Houge, M.S.
Host: Timothy Morgenthaler, M.D. @DrTimMorg
More and more health-care providers are faced with inappropriate behavior, bias and even violence by patients and visitors. How does a hospital draw the line and support its employees while maintaining a reputation for excellent service? Mayo Clinic leader, Benjamin Houge, M.S., reveals fresh insights that answer these questions and more. In the podcast, Mr. Houge talks about the forces of change that are increasing the occurrence of misconduct, shares how Mayo Clinic addresses inappropriate behavior and supports its employees, and reveals learnings during the development of the Patient and Visitor Conduct Program and recommendations for starting a program.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Tuesday Aug 10, 2021
Deepening the Mayo Clinic Experience by Design
Tuesday Aug 10, 2021
Tuesday Aug 10, 2021
Guest: Rebecca Brustad
Host: Timothy Morgenthaler, M.D. @DrTimMorg
An unparalleled patient experience is a result of inspired and dedicated employees demonstrating excellence, compassion, and respect by partnering with patients, family, and colleagues to continuously improve the health care service experience. This starts with engaging staff in their role to create this level of human experience beginning with new staff orientation. During the podcast, listeners will discover how Mayo Clinic engages with and trains new staff about patient, colleague and visitor experience.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at
Thursday Jul 15, 2021
Identifying and Rescuing the Deteriorating Patient
Thursday Jul 15, 2021
Thursday Jul 15, 2021
Guest: Alice Gallo de Moraes, M.D. @GallodeMoraesMD
Host: Timothy Morgenthaler, M.D. @DrTimMorg
Learn about the Mayo Clinic Medical Emergency Response Subcommittee and how the committee assesses the effectiveness of efforts in the recognition of deteriorating patients and resuscitation, as well as how the investigations completed have helped inform our work, including common areas that continue to be challenging and new areas we are working on to improve.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at
Tuesday Jul 13, 2021
Kernels of Wisdom: reflections from a career in quality leadership
Tuesday Jul 13, 2021
Tuesday Jul 13, 2021
Guest: Eileen Oswald, M.P.H.
Host: Timothy Morgenthaler, M.D. @DrTimMorg
When great leaders come and go from our organizations, we sometimes have the opportunity to gain fresh perspectives and insight – the high points and the lessons learned. In the latest podcast entitled “Kernels of Wisdom: reflections from a career in quality leadership,” Eileen Oswald, emeritus vice chair of Mayo Clinic Quality Global Consulting, shares key moments from her 20-year career as a Mayo Clinic quality leader.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at