Mayo Clinic Key In To Quality

Improving Safety Culture and Solving Problems Through Daily Huddles

Host:  Timothy Morgenthaler, MD  @DrTimMorg

Guest:  Jennifer Cowart, M.D., Patient Safety Officer and Consultant/Hospitalist, Hospital Internal Medicine, Mayo Clinic Florida  https://www.linkedin.com/in/jennifer-cowart-b0860494

Hospitals commonly use huddles to create staff alignment on a wide range of operational, clinical, and other topics and functions. However, not all huddles deliver the desired effect of lasting impact and full staff engagement.  Experts agree that one fundamental requirement of creating a safety culture is having a preoccupation with safety built into every workday.

In this episode, Dr. Cowart shares her experience with building a culture of safety through deliberate, strategic, and persistent hard work. She has dedicated much of her career to improving safety culture at Mayo Clinic and other institutions. Dr. Cowart provides useful insights on and practical recommendations for implementing daily huddles that foster trusting relationships, build leadership skills, and engage team members in creating safety culture. 

Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.

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The Evolution of Patient Safety – a Proactive Approach to Focus on What’s Going Right

Host:  Timothy Morgenthaler, MD  @DrTimMorg

Guest:  Subashnie Devkaran, Ph.D., Chair, Quality, Mayo Clinic

Hospitals can succeed or fail based on their patient safety reputation and records. Is it enough to claim being a “safe hospital” based on declining patient safety incidents or the goal of “zero harm?” How do you know your if hospital is truly a safe place for patients and staff? 

Join us for the conversation with  Subashnie Devkaran, Ph.D., Enterprise Chair, Quality, Mayo Clinic. In the discussion, Dr. Devkaran shares her thoughts about moving towards "Safety-II" concepts and the paradigm shift from achieving zero harm to being a high-reliability organization. She also discusses how artificial intelligence will be part of advancing health care quality and safety in meaningful ways for patients and staff.

Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.

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Pursing a Dream for Health Equity

Host:  Timothy Morgenthaler, MD  @DrTimMorg

Guest: Adam Milam, M.D., Ph.D., Enterprise Medical Director for the Office of Health Equity and Inclusion (OHEI) for Mayo Clinic

How are health disparities being understood and addressed in your organization? How can you be a part of advancing the dream of health equity for all?

During this podcast, we have a conversation with Dr. Adam Milam an Anesthesiologist and Medical Director for the Office of Health Equity and Inclusion, Mayo Clinic, who is passionate about health equity and reducing disparities.  Dr. Milam shares his leadership vision for Mayo Clinic to be the global leader in advancing health equity. He discusses how data has been used to better understand disparities in care, the connection between quality and equity, measuring progress toward equity, and some emergent advances for health equity such as digital platforms and A.I.   

Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.

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Science Bound Scholars Program - Improving Diversity in STEM

Host:  Timothy Morgenthaler, MD  @DrTimMorg

Guests:

Hector Cajigas, M.D., Mayo Clinic  @hectorrcajigas 

Erin DeMartino, M.D., Mayo Clinic

Continuing the discussion on health equity, this podcast features two Mayo Clinic experts who share about a grassroots effort to engage and support students pursuing an education in health sciences.

In this episode entitled “Science Bound Scholars – an individual action program to improve diversity in STEM", Hector Cajigas, M.D. and Erin DeMartino, M.D., both pulmonary and critical care medicine consultants, Mayo Clinic, share about a program designed to inspire high school students. The program matches faculty members from Mayo Clinic with local high school students from backgrounds underrepresented in medical professions. Students are provided a mentoring experience that lasts until graduation, hopefully inspiring better representation and ultimately change.

Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.

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Health Equity Through the Lens of Accreditation

Host:  Timothy Morgenthaler, MD  @DrTimMorg

Guests:

Melanie Ryan, director, Accreditation and Certification, Mayo Clinic, (24) Melanie Ryan, J.D. | LinkedIn

Marquita Davis, director, Programs and Initiatives, Office of Healthcare Equity and Inclusion, Mayo Clinic,  

(24) Marquita Davis, MPH | LinkedIn

Accreditation and certification standards have long reflected best practices for structures and processes that drive quality outcomes. But where does healthcare equity factor in?

In this podcast, two Mayo Clinic leaders talk about how The Joint Commission has implemented new standards that address disparities alongside of its traditional focus on elevating hospital patient safety and quality.

The conversation includes how Mayo Clinic evaluated and aligned the new standards with organizational priorities to reduce healthcare inequity, challenges encountered and the imperative of changing culture to successfully meet the new standards.

Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.

Connect with us on Twitter or Facebook using #mayokeyintoquality or at:

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The Evolution of Mayo Clinic’s Health Equity and Inclusion Office

Host:     Timothy Morgenthaler, MD  @DrTimMorg

Guest:   Dawn Peters, Administrator, Office of Health Equity and Inclusion, Mayo Clinic

Medical progress has been at times amazing, but not everyone is receiving the benefits of these advances.  Many studies show that healthcare outcomes are more influenced by zip codes than any other factor.  The news is full of examples of how access to and processes of care are not equally distributed to all, and that biases—both personal and systemic—play a role in this inequitable and unethical situation.  So---we have a lot to do to advance health equity for patients.  Where will we start?  This podcast discusses the history of Mayo Clinic’s Office of Health Equity and Inclusion, and current strategy and status, as we strive to support our patients in achieving optimal health equity outcomes.

Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.

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Workplace Violence Prevention in Healthcare: Security Operations and Systems

Host:     Timothy Morgenthaler, MD  @DrTimMorg

Guests: 

Melissa Zwiefelhofer, CTM, CPP, Senior Security Manager, Global Security-Campus Operations, Mayo Clinic

Ryan Hatton, Manager, Global Security Operations Center and Security Technology, Mayo Clinic

With the rise in health care workplace violence, increased focus on preventing occurrences is essential to keeping hospitals and clinics safe for health workers and their patients. Without a doubt, technology has a role in mitigating workplace violence. In this podcast two Mayo Clinic security experts share insight into how the organization has stepped up its technology game to keep employees and patients safe and share how health care security systems can support psychological safety in addition to reducing potential physical threats.

Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.

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Workplace Violence Prevention: Leveraging Clinical Systems to Support Health Care Workers

Host:     Timothy Morgenthaler, MD  @DrTimMorg

Guest:   Allyse Hutchinson, R.N., performance improvement advisor, Mayo Clinic

Violence in the health care environment has steadily increased for more than a decade. Today, most nurses and physicians can recount a violent experience at work within the past year. The impact on health care workers—and ultimately on the care they provide—is a tremendous concern for health care administrators.

In the latest Key in to Quality podcast entitled “Workplace Violence Prevention: Leveraging Clinical Systems to Support Health Care Workers,” Allyse Hutchinson, R.N., performance improvement advisor, Mayo Clinic, discusses tactics to support care delivery that are employed with one goal in mind: keeping care givers and patients safe. Learn about how Mayo Clinic leverages clinical systems, including the electronic health record, a behavior safety planner, and visual indicators to support staff who may encounter patients with a history of violent behaviors.

The session is ideal for all health care leaders, safety and security professionals, and electronic health record support staff.

Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.

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Healthcare Workplace Violence: Stories from the Front Line

Host:     Timothy Morgenthaler, MD  @DrTimMorg

Guests: Molly, Nurse Practitioner, Mayo Clinic and Tracey, Gift Shop Manager, Mayo Clinic

Across the world, hospital violence has been a quiet, growing epidemic. Did you know that health care workers are at five times greater risk of being injured by violence than employees in any other private sector industry? Since 2011, labor department data shows that hospitals have seen roughly a 60% increase in the rate of attacks reported against health care workers. What are the chances that you might be the victim of violence in your workplace? More importantly, how do you think that would affect you?

Today we are going to hear up close and personal from some people at the front lines and their experiences with workplace violence.

 

Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.

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Data Storytelling isn’t a Fable

Host:     Timothy Morgenthaler, MD  @DrTimMorg

Guest:  Elizabeth (Beth) A. Braswell Pickering, M.P.H., Senior Informatics Analyst, Mayo Clinic

Famous American economist Arthur Fahrquhur once said, "Getting information from a table is like extracting sunlight from a cucumber." Those who work closely with quality data can relate to that.  It is often difficult to extract what is important from large—and many times complex—sets of data. 

One of the challenges has to do with learning how to represent complex sets of data in a way that provides clear understanding to others. When you are presented with a large table of data, what does it take to make meaning out of it? How to you interpret and share in such a way that can call others to action? This is especially important in health care where effectively engaging others and acting upon data can make a significant difference in patient care.

Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.

Connect with us on Twitter or Facebook using #mayokeyintoquality or at:

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