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A podcast focusing on health care quality, experience and affordability trends and solutions, offering some first steps toward improving quality challenges in your organization. Dr. Timothy Morgenthaler, M.D. and co-host Sheri Nemec, M.S. invite Mayo Clinic experts to share insights about innovative work to drive excellence in quality, safety, experience, and affordability, and to explore some of the biggest challenges in healthcare quality. Tune in to learn more about #MayoKeyintoquality
Episodes
Tuesday Aug 10, 2021
Tuesday Aug 10, 2021
Guest: Benjamin Houge, M.S.
Host: Timothy Morgenthaler, M.D. @DrTimMorg
More and more health-care providers are faced with inappropriate behavior, bias and even violence by patients and visitors. How does a hospital draw the line and support its employees while maintaining a reputation for excellent service? Mayo Clinic leader, Benjamin Houge, M.S., reveals fresh insights that answer these questions and more. In the podcast, Mr. Houge talks about the forces of change that are increasing the occurrence of misconduct, shares how Mayo Clinic addresses inappropriate behavior and supports its employees, and reveals learnings during the development of the Patient and Visitor Conduct Program and recommendations for starting a program.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
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