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A podcast focusing on health care quality, experience and affordability trends and solutions, offering some first steps toward improving quality challenges in your organization. Dr. Timothy Morgenthaler, M.D. and co-host Sheri Nemec, M.S. invite Mayo Clinic experts to share insights about innovative work to drive excellence in quality, safety, experience, and affordability, and to explore some of the biggest challenges in healthcare quality. Tune in to learn more about #MayoKeyintoquality
Episodes
Tuesday Aug 10, 2021
Tuesday Aug 10, 2021
Guest: Rebecca Brustad
Host: Timothy Morgenthaler, M.D. @DrTimMorg
An unparalleled patient experience is a result of inspired and dedicated employees demonstrating excellence, compassion, and respect by partnering with patients, family, and colleagues to continuously improve the health care service experience. This starts with engaging staff in their role to create this level of human experience beginning with new staff orientation. During the podcast, listeners will discover how Mayo Clinic engages with and trains new staff about patient, colleague and visitor experience.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at