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A podcast focusing on health care quality, experience and affordability trends and solutions, offering some first steps toward improving quality challenges in your organization. Dr. Timothy Morgenthaler, M.D. and co-host Sheri Nemec, M.S. invite Mayo Clinic experts to share insights about innovative work to drive excellence in quality, safety, experience, and affordability, and to explore some of the biggest challenges in healthcare quality. Tune in to learn more about #MayoKeyintoquality
Episodes
Tuesday Sep 03, 2024
The Mayo Clinic Key in to Quality podcast has moved to Simplecast
Tuesday Sep 03, 2024
Tuesday Sep 03, 2024
The Mayo Clinic Key in to Quality podcast has moved from Podbean to Simplecast.
Episodes | Mayo Clinic Key In To Quality (simplecast.com)
There are a number of new podcasts posted - access them through the link above.
Our deepest appreciation for following and listening to our quality related podcasts!
With gratitude,
Tim Morgenthaler, M. D. and Sheri Nemec.
Tuesday May 07, 2024
Tech with Heart: Navigating Innovation and Compassion in Healthcare
Tuesday May 07, 2024
Tuesday May 07, 2024
As healthcare delivery systems work toward adoption of emerging digital technologies and more automation, many leaders grapple with the question of how much is too much. Are the human elements of care—comfort, empathy, and warmth—being diminished or lost along the way?
Our guests on the latest Key In To Quality podcast say it’s about awareness and balance. In the episode entitled “Tech with Heart: Navigating Innovation and Compassion in Healthcare,” Anne Pronschinske, vice chair, Center for Digital Health, Mayo Clinic and Rebecca Brustad, director, Patient Experience, Mayo Clinic, discuss the organization’s approach.
Together, they share insight into how Mayo Clinic is extracting the efficiencies of innovation while finding new ways to maintain the human aspects of patient care and experience. They assert that when the patient remains at the center of every decision, technology can benefit caregivers and free up time do deliver human-centered care and find more meaning and purpose in their work..
#mayokeyintoquality
Hosted by:
Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and Sheri Nemec, Consultation and Relationship Manager, Quality Department, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Sheri Nemec
Twitter: @DrTimMorg
Guests LinkedIn: Rebecca Brustad and Anne Pronschinske
Friday Apr 26, 2024
Friday Apr 26, 2024
Patient experience is about making patient healthcare journeys better; in creating improved experiences, healthcare delivery staff often enjoy better processes and outcomes. But who is responsible for creating patient experience improvement? Where does one start? And are innovation and automation at the center of it all? Not necessarily says our latest podcast guest.
In this episode of the Key in to Quality podcast, Lacey Hart, Administrator, Experience Relationship Management (XRM), Quality Department, Mayo Clinic, says that experience design focuses on the gaps between the experience points along a patient’s journey. Hart, who leads a team of experience relationship design professionals, discusses how Mayo Clinic’s patient experience strategy has created powerful synergy between people, processes, and technology, resulting in better interactions—and relationships—with patients.
#mayokeyintoquality
Hosted by:
Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and Sheri Nemec, Consultation and Relationship Manager, Quality Department, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Sheri Nemec
Twitter: @DrTimMorg
Guest LinkedIn: Lacey Hart
Thursday Mar 21, 2024
Unsung heroes-healthcare volunteers
Thursday Mar 21, 2024
Thursday Mar 21, 2024
Volunteers fill many significant roles to support the human experience in healthcare. Hear from Erin Pittman, Director of Volunteer Services, who oversees volunteer programs, hospital gift shops and animal assisted services at Mayo Clinic Rochester.
Erin shares her perspectives about the complex field of volunteer management and the importance of understanding the impact of volunteers have in connecting with patients through empathy, kindness and human centered care. She discusses the process to engage volunteers and discover their personal “why” to volunteer. Erin describes the shifts and future innovations in volunteer services including embracing diversity and other success tips.
#mayokeyintoquality
Hosted by:
Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and Sheri Nemec, Consultation and Relationship Manager, Quality Department, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Sheri Nemec
Twitter: @DrTimMorg
Guest LinkedIn: Erin Pittman
Friday Feb 23, 2024
Mining for patient experience gold
Friday Feb 23, 2024
Friday Feb 23, 2024
It's been said that passion provides purpose, but data drives decisions. When it comes to patient experience data, both are true. Often, however, it is easy to focus on surface-level summaries while overlooking valuable insights or “golden nuggets.”
In this episode, Laurie Wilshusen, administrator, Quality Experience Research, Mayo Clinic expounds on 30 years of experience listening to patients through market research. While the state of the art has changed a lot throughout her career, she points to more contemporary tools such as natural language processing, which reveals the golden nuggets (what patients are saying about their experiences and needs) and efficiencies to organize it into actionable insights. Listen in as Ms. Wilshusen shares her thoughts how leaders can use and share data more effectively and empathically, and a glimpse into the future of measuring emotions, human connection, relationships, and trust.
#mayokeyintoquality
Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and guest host Kelly Vorseth, Quality Director, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Kelly Vorseth
Twitter: @DrTimMorg
Friday Feb 02, 2024
A provider voice on patient experience
Friday Feb 02, 2024
Friday Feb 02, 2024
Research supports the connection between the patient experience, patient safety, and clinical outcomes. How do these health care factors intersect to support human connection and trust within clinical encounters? And why is that essential?
In this episode of the Key in to Quality podcast, Dawn Davis, M.D., department chair and consultant, Dermatology, Mayo Clinic, shares her thoughts on the patient journey: from first making an appointment to walking out of the hospital or clinic. According to Dr. Davis, the journey involves the patient, their family, caregivers, and providers, and requires a unique skillset to make personal connections, build trust, and help patients feel seen and heard. She says making patients the top priority in every interaction leads to better patient outcomes and increased satisfaction by patients and those caring for them.
#mayokeyintoquality
Hosted by:
Hosted by: Timothy Morgenthaler, M.D., Vice Chair, Quality, Mayo Clinic, and Sheri Nemec, Consultation and Relationship Manager, Quality Department, Mayo Clinic
LinkedIn: Timothy Morgenthaler, M.D. and Sheri Nemec
Twitter: @DrTimMorg
Tuesday Jan 23, 2024
Human Experiences in Healthcare Delivery
Tuesday Jan 23, 2024
Tuesday Jan 23, 2024
Experiences are more than just a series of transactions between patients and healthcare professionals. In many instances, care involves deeply personal and often vulnerable human interactions—not just services but moments of trust. Healthcare can profoundly impact people on a personal level. How can we build a deeply human experience for both patients and caregivers?
In this episode of the Key In To Quality podcast, Sheila Stevens, MSW, administrator, Experience Training, Education & Coaching, Mayo Clinic, shares her team’s model for exceptional human-centered care experiences and how to train staff to deliver them.
#mayokeyintoquality
Hosted by: Timothy Morgenthaler, M.D. @DrTimMorg and Sheri Nemec
Thursday Dec 21, 2023
Back to Basics in Healthcare Quality - Part 3
Thursday Dec 21, 2023
Thursday Dec 21, 2023
Host: Timothy Morgenthaler, MD @DrTimMorg
Guests:
Paul Murphree, D.O., Vice President, Medical Outcomes, Wellstar Health System
Jennifer Giusti, MPA, BSN, RN, FACHE, Vice President, Clinical Outcomes, Wellstar Health System
The response to the global pandemic was a stressful and challenging time for healthcare organizations. It required resources to be focused on caring for those impacted and distracted from the ability to focus on Quality advancement and improvement. Today, quality leaders are expressing a desire and need to get “back to the basics” to refocus on improving quality outcomes. Join us for a series of three podcasts where we talk with quality leaders from Mayo Clinic Care Network organizations and learn what it means to them to “get back to basics” in quality and safety.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Thursday Dec 21, 2023
Back to Basics in Healthcare Quality - Part 2
Thursday Dec 21, 2023
Thursday Dec 21, 2023
Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Todd Pollock, Executive Director, Quality and Safety, St. Clair Health.
The response to the global pandemic was a stressful and challenging time for healthcare organizations. It required resources to be focused on caring for those impacted and distracted from the ability to focus on Quality advancement and improvement. Today, quality leaders are expressing a desire and need to get “back to the basics” to refocus on improving quality outcomes. Join us for a series of three podcasts where we talk with quality leaders from Mayo Clinic Care Network organizations and learn what it means to them to “get back to basics” in quality and safety.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic
Thursday Dec 21, 2023
Back to Basics in Healthcare Quality - Part 1
Thursday Dec 21, 2023
Thursday Dec 21, 2023
Host: Timothy Morgenthaler, MD @DrTimMorg
Guest: Carlos Quintero, M.D., Chief Quality Officer, Naples Comprehensive Health Carlos Quintero | LinkedIn
The response to the global pandemic was a stressful and challenging time for healthcare organizations. It required resources to be focused on caring for those impacted and distracted from the ability to focus on Quality advancement and improvement. Today, quality leaders are expressing a desire and need to get “back to the basics” to refocus on improving quality outcomes. Join us for a series of three podcasts where we talk with quality leaders from Mayo Clinic Care Network organizations and learn what it means to them to “get back to basics” in quality and safety.
Find out more about Mayo Clinic’s Quality program at https://www.mayoclinic.org/about-mayo-clinic/quality/.
Connect with us on Twitter or Facebook using #mayokeyintoquality or at:
https://www.facebook.com/MayoClinic
https://twitter.com/MayoClinic